Conquestador Terms and Conditions
1. INTRODUCTION
1.1. By using and/or visiting any section of https://conquestador-ca.org/ (hereinafter referred to as the “Website”) or by opening an account on the Website you agree to be bound by: Terms and Conditions, the Privacy Policy, Data Protection Policy, any game rules, any terms and conditions of promotions, bonuses and special offers which may be found on the Website from time to time. All of the terms and conditions listed above shall together be referred to as “the Terms”. Please read the Terms carefully before accepting them. If you do not agree to accept and be bound by the Terms please do not open an account, and/or continue to use the Website. Your further use of the Website will constitute your acceptance of the Terms. The Terms will come into effect on the 1st of April 2026.
GENERAL TERMS AND CONDITIONS
2. PARTIES
2.1 conquestador-ca.org is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros and operates under License No. ALSI-082404002-FI1. conquestador-ca.org has passed all regulatory compliance and is legally authorized to conduct gaming operations for any and all games of chance and wagering.
2.2 conquestador-ca.org is operated by Cavolo Boss Limitada, registration number: 3-102-899055, with the registered address Ofident Building, Office 3 Costa Rican North American Cultural Center, 200M North and 50M East, San Pedro, Barrio Dent, San Jose, Costa Rica. References in the Terms to “us”, “our,” “we” or the “the Company” are references to the relevant Company who you are contracting with, as specified above. Please address all your queries to [email protected]. Payments are managed by Stormelon LTD., a company registered in the Republic of Cyprus, with its principal office at Address Griva Digeni 81, Marinos Court, 3rd floor, flat/office 301, 6043, Larnaca, Cyprus (Reg. No: HE473373), acting as an authorized agent on behalf of its parent company Cavolo Boss.
3. CHANGES TO THE TERMS
3.1. The Company reserves the right to amend, modify, update, and change any of the Terms for a number of reasons, including commercial, legal (to comply with new laws or regulations), or customer service. The most up-to-date Terms and their effective date are available on the Website. We will notify the player of any such amendment, modification, or change by publishing the new version of the Terms on the Website. It is the responsibility of the player to make sure that they are aware of the current terms and conditions of the Terms and the Company advises the player to check for updates on a regular basis. The Company reserves the right to modify the Website, services, and software and/or change the system specification requirements necessary to access and use the services at any time and without prior notice.
3.2. If any change is unacceptable to you, you may either cease using the Website, and/or close Your Account by complying with paragraph 12 of the Terms. Your continued use of any part of the Website after the date on which the Terms are stated to come into effect will be deemed to be your binding acceptance of the revised Terms, including (for the avoidance of doubt) any additions, removals, substitutions or other changes to the identity of the Company in paragraph 2.1 of the Terms, whether or not you have had notice of, or have read, the revised Terms.
4. LEGAL REQUIREMENTS
4.1. No one under the age of 18 or the age of legal consent for engaging in the activities included in the services under the laws of any jurisdiction, whichever is higher (“Legal of Age”) may use the services under any circumstances and any person not Legally of Age who uses the services will be in breach of the Terms. The Company reserves the right to request proof of age at any stage to verify that persons not Legal of Age are not using the services. The Company may cancel a person’s account and exclude a person from using the services if proof of age is not provided or if the Company suspects that a person using the services is not Legal of Age.
4.2. Internet gambling may not be legal in some jurisdictions. You understand and accept that the Company is unable to provide you with any legal advice or assurances in respect of your use of the Services and the Company makes no representations whatsoever as to the legality of the Services in your jurisdiction. Use of the services on the Website is at your sole option, discretion, and risk, and you are solely responsible for ascertaining whether it is legal in your jurisdiction. For avoidance of doubt the Company does not permit USA players accessing the Website.
4.3. The Company does not intend to enable you to contravene applicable law. You represent, warrant, and agree to ensure that your use of Website services will comply with all applicable laws, statutes, and regulations. The Company shall not be responsible for any illegal or unauthorized use of the Website services by you.
4.4. The Company forbids the opening of accounts, making any deposits, or using them by customers who are residents (or citizens) of countries where participation in gambling activities is illegal, for avoidance of doubt the Company does not permit USA players accessing the Website, as well as all FATF Blacklisted countries, any other jurisdictions deemed prohibited by Anjouan Offshore Financial Authority. You agree that you are not allowed to open an account, nor attempt to use Your Account, if you are resident or located in any of prohibited jurisdictions, otherwise, Your Account will be blocked. The Company may at its sole discretion make a decision regarding deposit or balance withdrawals or any other funds placed on blocked accounts.
4.5. You are fully responsible for any applicable taxes and fees resulting from proceeds gained from the use of the Website. If winnings are taxable in your jurisdiction, you are required to keep track and report the winnings to the appropriate authorities.
5. OPENING YOUR ACCOUNT
5.1. In order to open an account (“Your Account”) to use the Website services, you should provide your e-mail address, choose a password, and fill out the information required to complete the registration by providing us with the personal information, including your name, date of birth and phone number.
5.2. Your name on Your Account must match your true and legal name and identity. To verify your identity, the Company reserves the right to request at any time satisfactory proof of identity (including but not limited to copies of a valid passport/identity card and/or any payment cards used). Failure to supply such documentation may result in suspension of the account.
5.3. You certify that you have provided accurate, complete, and true information about yourselves upon registration and will maintain the accuracy of your information by promptly updating any registration information that may have changed. Failure to do so may result in account closure, account limitations, or voiding of any transactions (bonus, winnings).
5.4. If you have any questions or if you encounter any problems during registration, you can contact Support Service by sending an email to [email protected].
5.5. You may only open a single account on the Website. In all cases, only one account per customer, per household, per address, per shared computer, and per shared IP address will be allowed to sign up and make use of the Casino. Any other account you open on the Website will be considered the “Duplicate Account”. You are obliged to inform the Company that you want to create a Duplicate account due to the original account access loss or any other important reason and receive permission from the Company before the Duplicate account is created. In any other cases all Duplicate Accounts may be immediately closed by the Company and:
5.5.1. All transactions made from the Duplicate Account will be made void.
5.5.2. Any returns, winnings, or bonuses that you have gained or accrued during the time the Duplicate Account was active will be forfeited from you and a return may be claimed by us. Any funds withdrawn from the Duplicate account shall be returned to us on demand.
5.5.3. The Company is not obliged to compensate any funds from both bonus and real money balances of the Duplicate account. The Company reserves the right to make a decision, at its sole discretion, concerning the return of any lost funds that were used for bets made via the Duplicate Account.
5.5.4 The Company does not accept any requests on fund returns that have been lost or initially deposited on the Duplicate Account in case the Duplicate Account was created with the intent of receiving bonuses and other promo offers from the Casino, as well as if a number of Duplicate Accounts was created with a purpose of receiving a return of the first deposits made on previously created Duplicate Accounts, which is considered to be an intentional abuse. If the Company decides at its sole discretion that the Duplicate Accounts were created only with the purpose of fraud and/or abuse of the following Terms and Conditions all funds deposited on this Duplicate Account will not be returned to the player.
6. VERIFICATION OF YOUR IDENTITY; MONEY LAUNDERING REQUIREMENTS
6.1. In consideration of the rights granted to you to use the services, you represent, warrant, covenant, and agree that:
6.1.1. You are not under the age of 18 or any legal age required for gambling or gaming activities under the law or jurisdiction that applies to you.
6.1.2. You are the rightful owner of the money in Your Account and all details provided by you to the Company either during the registration process or at any time thereafter, including as part of any payment deposit transaction, are true, current, correct, and complete and match the name(s) on the credit/debit card(s) or other payment accounts to be used to deposit or receive funds in Your Account.
6.1.3. You are fully aware that there is a risk of losing money when gambling by means of the services and you are fully responsible for any such loss. You agree that your use of the services is at your sole option, discretion, and risk. In relation to your losses, you shall have no claims whatsoever against the Company.
6.1.4. You fully understand the methods, rules, and procedures of the services and Internet gambling in general. You understand that it is your responsibility to ensure the details of bets and games are correct. You will not commit any acts or display any conduct that damages the reputation of the Company.
6.1.5. You represent, warrant, covenant, and agree that you are not a resident of the restricted or disputed territories (including without limitation, Crimea, Democratic People’s Republic of Korea).
6.2. By agreeing to the Terms you authorize us to undertake any verification checks we may require or that may be required by the third parties (including, regulatory bodies) to confirm your identity and contact details (the “Checks”).
6.3. During these Checks we may restrict you from withdrawing funds from Your Account.
6.4. If any information that you have provided is untrue, inaccurate, misleading, does not match your ID, or otherwise incomplete we reserve the right to terminate Your Account immediately and/or prevent you from using the services, in addition to any other action that we may choose to take.
6.5. If it is not possible to confirm that you have reached the appropriate age for playing in a casino, we assume the right to suspend Your Account.
If at the time you perform any kind of activity related to gambling on the Website you have not reached the age of majority, allowed to take part in gambling, according to the laws of your jurisdiction, the following issues come into force:
6.5.1. Your Account will be frozen until you reach the age of majority.
6.5.2. If at the time of blocking the amount of your balance exceeds the number of deposits made, the difference will be written off and a 10% commission of the number of deposits made will be deducted, but not less than 30 CAD for costs associated with your violation of the rules.
6.5.3. Any of your withdrawal or refund requests will be rejected until you reach the age of majority.
6.5.4. To unblock Your Account after reaching legal age, you will need to contact the support service with a corresponding request and re-submit documents confirming your identity.
7. USERNAME, PASSWORD AND SECURITY
7.1. After opening Your Account, you must not disclose (whether deliberately or accidentally) your username and password to anyone else. If you have lost or forgotten Your Account details you may recover your password by clicking on the “Remind Password” link below the login window.
7.2. You are entirely responsible for maintaining the confidentiality of your password and you have sole responsibility for any and all activities that occur under Your Account. You remain liable for losses incurred by yourself or a third party on Your Account.
7.3. You must notify the Company immediately of any unauthorized use or theft of Your Account or any other breach of security. If requested you agree to provide the Company with evidence of such theft or unauthorized use. The Company will not be liable for any loss that you may incur as a result of someone else using your password, either with or without your knowledge.
8. DEPOSITS AND WITHDRAWALS TO/FROM YOUR ACCOUNT
8.1. If you wish to participate in betting or gaming using the Website, you must deposit money into Your Account.
8.2. You undertake that:
8.2.1. All money that you deposit in Your Account is untainted with any illegality and, in particular, does not originate from any illegal activity or source.
8.2.2. Refund Policy:
The following policy outlines the refund practice for conquestador-ca.org:
1. No refund can be processed once the intended deposit (including bonuses) has been used in the casino services.
2. A refund request will only be considered if submitted within the first twenty-four (24) hours from the transaction. Refund requests should be sent to [email protected].
3. We reserve the right to withhold any refund or cancel a transaction until the user’s identity of the gaming account is confirmed to our satisfaction to ensure that any payments made to us will be fulfilled after the refund. You agree to provide, upon our request, a notarized proof of identity or any other certified identification in accordance with the applicable laws of your jurisdiction.
4. If such notarized or certified proof of identity is not provided within seven (7) days from our request, such refund or transaction cancellation will not be executed, your gaming account will be closed, and you will forfeit all funds in your gaming account; such a decision will be final, binding, and not subject to appeal. This policy applies only in cases of certain fraudulent (payment) activities, such as chargebacks, identity theft, etc.
5. Refund requests will be reviewed on a case-by-case basis. Players will receive a refund decision within 20 business days.
6. The client undertakes to cover all fees and costs calculated for the refund of funds at a rate of 10% of the transaction amount but not less than 35 CAD.
7. The company has the full right to deny a refund to the client if the client has concealed or provided the company with false information that could affect the decision-making process.
8. The company reserves the right to exclude the client from the platform’s bonus program in the event of a refund, as well as to restrict the client’s access to available payment methods on the platform.
8.3. The Company does not accept 3rd party deposits, i.e. a friend, relative, partner, husband or wife, as well as funds from business and corporate accounts. You must deposit from an account/system or credit card that is registered in your own name. If we discover during our security checks that this has occurred, all casino winnings will be forfeited and sent back to the casino.
8.4. If a bank transfer is required to return the money to the rightful owner, all bank charges will be borne by the receiver.
8.5. You are allowed to use only one phone number if you wish to add money to Your Account with paid SMS. You should indicate this phone number in your profile. The Company does not allow the users to take loans from cell phone operators who allow this type of service, even if the operator allows that. You cannot make SMS deposits with such loans with negative balance. Users violating this rule are blacklisted, and gamers’ accounts are blocked without a withdrawal option.
8.6. We do not accept cash funds sent to us. We reserve the right to use third-party electronic payment processors and/or financial institutions to process payments made by and to you in connection with your use of the services. To the extent that they do not conflict with the Terms, you agree to be bound by the Terms of such third-party electronic payment processors and/or financial institutions.
8.7. By depositing money, you agree that you will not make or attempt to make any charge-backs, and/or deny or reverse any payment that you have made and you will reimburse the Company for any charge-backs, denial, or reversal of payments you make and any loss suffered by the Company as a consequence thereof.
8.8. In case of suspicious or fraudulent payment, including the use of stolen credit cards or any other fraudulent activity (including any charge-back or other reversal of a payment) and including depositing with a purpose of money exchange between payment systems, the Company reserves the right to block Your Account, reverse any made pay-out and recover any winnings. We are entitled to inform any relevant authorities or entities (including credit reference agencies) of any payment fraud or other unlawful activity and may employ collection services to recover payments. However, under no circumstances shall the Company be liable for any unauthorized use of credit cards, regardless of whether or not the credit cards were reported stolen.
If the fact of depositing funds with the purpose of exchanging them across payment systems is detected, the Company reserves the right to block the Player’s Account without prior notice and confiscate partially or completely the funds available on the balance to cover expenses in the amount of 30% of the amount of deposits and withdrawals, but not less than 100 CAD.
The Company has the right to request the return of bonus funds received by the user in cases where a violation of these Terms and Conditions has been identified, including fraudulent or suspicious activity or abuse of bonus offers.
To claim a refund of the funds remaining on the balance after deducting all expenses and unlawfully obtained bonus funds, please contact the support service.
8.9. We may at any time set off any positive balance on Your Account against any amount you owe to us when we re-settle any bets or wagers pursuant to Duplicate Accounts, Collusion, Cheating, Fraud, and Criminal Activity or Errors.
8.10. If the account balance drops below 0.2 CAD (or the equivalent of this amount in another currency) while there is an active bonus available, the remaining bonus amount will be transferred to the real balance. The bonus itself, in such case, is canceled and cannot be renewed. The bonus won’t be canceled if there is at least one sports bet with an active status available.
8.11. You acknowledge and agree that Your Account is not a bank account and is therefore not insured, guaranteed, sponsored, or otherwise protected by any banking or other system insurance. Additionally, any money deposited in Your Account will not earn any interest.
8.11.1. You acknowledge and agree that all currencies’ exchange rates, might change and the Company is not responsible for any exchange rate changes.
8.12. Terms and Conditions for 1-click payments. You agree to pay for all goods and/or services or other additional services you ordered through the Website, as well as for any additional expenses (if necessary), including, but not limited to, all possible taxes, charges, etc. You take full responsibility for timely payments for the Website. The payment service provider only facilitates a payment for the amount indicated by the Website, and it is not responsible for paying by user of the Website the aforementioned additional funds/expenses. After clicking the “Pay” button the transaction is irrevocably deemed to be processed and executed. After clicking the “Pay” button you agree that you will not be eligible to cancel the payment or request to cancel it. By placing the order on the Website, you confirm and state that you do not violate the legislation of any country. Also, by accepting these Rules (and/or Terms & Conditions), you, as a cardholder, confirm that you are entitled to use Services offered via the Website. In case you use Website’s Services, offering such specific services as gaming services, you make the legally binding declaration that you have reached or surpassed the legal age, which is considered as such by your jurisdiction in order to use Services provided by the Website. By starting to use the Website’s Services you take legal responsibility for not violating the legislation of any country where this Service is being used, and confirm that the payment service provider is not responsible for any such unlawful or unauthorized violation. By agreeing to use the Website’s Services, you understand and accept that processing of any of your payments is executed by the payment service provider, and there is no statutory right of revocation of already purchased goods and/or services or any other opportunities to cancel the payment. If you wish to refuse to use Services for your next purchases of goods and/or services or other facilities on the Website, you can do that by using your Personal account/profile on the Website. A payment service provider is not responsible for any failure to process the data related to your payment card, or for the issuing bank’s refusal to provide authorization of the payment with your payment card. Payment service provider is not responsible for the quality, quantity, price, terms, or conditions of any goods and/or services or other facilities offered to you or purchased by you from the Website by using your payment card. When you pay for any of the Website’s goods and/or services, you are primarily bound by the Website terms and conditions. Please note that only you, as the cardholder, are responsible for paying for all goods and/or services you have ordered through the Website and for any additional expenses/fees that can be applied to this payment. The payment service provider acts only as the executor of the payment in the amount stated by the Website, and it is not responsible for pricing, total prices, and/or total sums. In case there is a situation when you do not agree with the aforementioned terms and conditions and/or other reasons, we ask you not to proceed with the payment, and, if necessary, contact directly the administrator/support of the Website.
8.13. You may request withdrawal of funds from Your Account at any time provided that:
8.13.1. All payments made into Your Account have been confirmed as cleared and none have been charged back, reversed, or otherwise canceled.
8.13.2. The finance department may take up to 24 hours to process a withdrawal request after the client has initiated the request to withdraw the funds, provided that the client has undergone a full profile verification and passed all additional checks related to their gaming profile.
In the case of high volume or due to technical circumstances, the company reserves the right to extend the payout processing time.
Once the withdrawal request has been successfully processed, the receipt of funds into your account may take a certain amount of time, depending on the payment method’s rules or your bank’s regulations. After the payout has been successfully completed, the company cannot influence the speed of payment processing by your bank or the payment method used for withdrawal.
8.14. When making a cash-out request certain points need to be considered:
8.14.1. All information in your profile must be filled out and must contain at least one confirmed phone number. The number is considered fully confirmed only after a successful call to the user from the Company’s representative; the Company reserves the right to conduct periodic verification of the telephone number validity. In case the Company cannot reach the user via the confirmed telephone number, this number will be considered invalid.
8.14.2. Funds must be withdrawn with the same method used for depositing.
8.14.3. Due to MasterCard’s regulations, we might not be permitted to withdraw funds to your MasterCard Credit Card. Therefore, any withdrawal request made after depositing using a MasterCard Credit Card might need to be returned via an alternative payment method.
8.15. If the requested amount exceeds 1.000 CAD, or for another purpose that casino administration may have in case of fraud investigations, the player identification procedure must be carried out by sending us a copy or a digital photograph of your identification documents, such as the Passport or an ID card (page with a photo), utility bill (mobile phone bill cannot be accepted). If you made deposits to Your Account with the plastic card you must also send us copies of this card’s front side and backside. The first six digits and the last four digits of the card’s number (if you have the card number embossed note that the same digits must be covered on the card’s front side and the back side) must be visible, the CVV2 code must be painted out.
8.15.1. The maximum amount a player can withdraw within a month is 100.000 CAD, except in some particular cases pre-agreed with administration.
8.16. We reserve the right to withhold a fee of 10% from a withdrawal amount or decline the withdrawal request, in case the deposited funds requested to be withdrawn have not been put into play. Please note that your minimum bet turnover required for the withdrawal has to be equal to your deposit amount multiplied by 3.
The Company allows no more than two payouts per day with no charges applied. If you exceed your daily payout limit, a 10% fee will be deducted from each payout. A payout refers to a sequence of any payout requests with no deposits in between. For example:
Deposit 1 -> payout request 1.1 + payout request 1.2 -> deposit 2 -> payout request 2.1 + payout request 2.2 -> deposit 3 -> deposit 4 -> payout request 3.
In this case, payout requests 1.1, 1.2, 2.1, 2.2 will be fulfilled with no charges while payout request 3 will be subject to a fee if all payouts are accomplished within one calendar day.
Important! In some countries, additional fees may apply for using certain payment systems on the site. In this case, before making a transfer, you will be provided with information about the amount of commission for using a specific payment method.
8.17. If the payout amount is more than 1,000 CAD (or the equivalent of this amount in another currency), the Company reserves the right to run an additional verification of game transactions in a period of 48 hours.
8.18. Mistaken Payment Recovery Policy: In the event that a customer receives an extra amount due to an error or mistake, the customer is obligated to cooperate with the Company in returning the excess funds promptly. The Company reserves the right to communicate with the customer regarding the error and request the return of the overpayment. Failure to comply with this policy may result in appropriate actions being taken by the Company to recover the excess funds, including but not limited to account adjustments, deductions from future payments, or legal remedies if necessary.
8.18. When a player makes deposits, a 3% fee is deducted for those made via the Qiwi payment system and a 4% fee for those made via the YandexMoney payment system. The fee is charged automatically on the deposited amount when the deposit is made.
8.19. All the payments for Skrill and NETELLER will be processed by Cavolo Boss Limitada.
8.20. We expressly recognize and will communicate to our Customers that neither AstroPay, nor any of its affiliates nor any of its brands, have made or will make any warranty nor representation as to the goods and/or services provided by us and that AstroPay and its affiliates shall not be liable whether in contract, tort (including negligence), for breach of statutory duty, or otherwise for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising out of, or in connection with the products and/or services Merchant provides. Moreover, regarding our business relationship with Astropay, we hereby declare their activities are exclusively those related to Payment Processing.
8.21. You acknowledge and agree that if a deposit is made using a specific cryptocurrency coin or token, any subsequent withdrawal must be processed using the same coin or token.
9. PLACING A BET OR GAMING
9.1. It is your responsibility to ensure that the details of any transaction that you place are correct before confirming the bet.
9.2. Your transaction history can be accessed by clicking “Cashier” on the Website.
9.3. We reserve the right to refuse the whole or part of any transaction requested by you at any time in our sole discretion. No transaction shall be deemed accepted until you receive a confirmation from us. If you did not receive a confirmation that your transaction has been accepted, you should contact Support.
9.4. You may cancel bets at any time by sending a request to the Support service.
9.5. Any winnings that you receive will be placed on to your Bonus Balance and cannot be withdrawn until you have met the Wagering Requirements for that bonus.
Your cancellation of an unmatched bet becomes effective once we send you confirmation of the cancellation. In the event that your cancellation request is not received and processed in good time, you acknowledge that your bet may remain outstanding and available for acceptance.
9.6. Netent pooled Jackpot games are under the regulation of the Maltese Gaming Authority.
10. COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY
10.1. The following activities are not allowed and constitute a material breach of the Terms:
10.1.1. Providing information to third parties.
10.1.2. Using an unfair advantage or influence (commonly known as cheating), including the exploitation of bugs, loopholes, or errors in our software, the use of automated players (also known as ‘bots’); or the exploitation of an ‘error’.
10.1.3. Undertaking fraudulent activities to your advantage including the use of a stolen, cloned, or otherwise unauthorized credit or debit card as a source of account deposits.
10.1.4. Taking part in any criminal activities including money laundering and any other activity with criminal consequences.
10.1.5. Colluding or attempting to collude and intending to participate, directly or indirectly, in any collusion scheme with any other player in the course of any game you play or will play on the Website.
10.2. Any free funds received from the Company (bonuses, comp points, etc.) also cannot be a subject for abuse by any means.
10.3. The Company will take all reasonable steps to prevent collusion or any attempts to collude; detect them and the corresponding players; and deal with the corresponding players accordingly. We will not be liable for any loss or damage that you or any other player may incur as a result of collusive, fraudulent, or otherwise illegal activity or cheating and any action we take in this respect is at our sole discretion.
10.4. If you suspect a person is colluding, cheating, or undertaking a fraudulent activity you shall as soon as reasonably practicable report this to us by e-mail.
10.5. If the Company has a suspicion that you may be engaging in or have engaged in fraudulent, unlawful, or improper activity, including, without limitation, money laundering activities, or conduct otherwise in violation of the Terms, your access to the services may be terminated immediately and/or Your Account blocked. If Your Account is terminated or blocked in such circumstances, the Company is under no obligation to refund to you any funds that may be in Your Account. The Company shall be entitled to inform relevant authorities, other online service providers and banks, credit card companies, electronic payment providers, or other financial institutions of your identity and of any suspected unlawful, fraudulent, or improper activity and you will cooperate fully with the Company to investigate any such activity.
10.6. You shall use the services only in good faith towards both the Company and other players using the services. In the event that the Company deems that you have been using the services or the software in bad faith the Company shall have the right to terminate Your Account and any other accounts you may hold with the Company and the Company shall be entitled to retain all monies therein. You hereby expressly waive any future claims against the Company in such regard.
10.7. You are forbidden to allow third parties to use Your Account or perform any activity on Your Account (including making bets, claiming winnings, participating in promo campaigns, activating bonuses or promo offers).
If it is proven that you play from a stolen account or it is suspected that third parties received access to Your Account, the Company reserves the right to block Your Account, reverse any requested pay-outs and recover any winnings. It is forbidden to provide any confidential information (login, password) to third parties for usage (with or without the presence of the Account’s owner), performing any activity, placing any bets, or following the advice or directions of third parties.
The Company reserves the right to conduct a video call with you in order to verify Your Account and check Your previous sessions. During the video calls the Company has a right to take actions aimed at investigating any information about Your actual activity (operations) performed on the Website, placed bets, and the reasons for placing bets and using bonus offers.
During the video call you are prohibited:
To use any other devices except for the one required to conduct the video call.
To carry on the video call in the presence of third parties or allowing any third parties to be present in the premises where the video call takes place.
To use any information or data provided by third parties.
In case You are suspected of any fraudulent activity involving betting, using Your Account and claiming winnings by third parties, providing false documents and any other violations in the process of verification or a video call, as well as in the case You refuse to go through the verification process or the video call the Company reserves the right to:
Exclude You from the current promo campaigns.
Disable Your access to bonuses and gifts.
Cancel all active bonuses and reset Your bonus balance to zero.
Block Your Account.
Cancel all Your previous bets and winnings.
Terminate Your real money balance.
Terminate Your Account.
10.8. If any suspicious activity is detected, including, but not limited to, usage of the Company’s services to obtain benefits from partners by the player, the Company reserves the right to:
Charge an additional 10% fee from each player’s transaction in order to compensate for the costs and damage caused to the Company.
Restrict access to payment methods in the Cashier section.
Block the player’s account and apply partial or complete confiscation of the funds available on the account to compensate for the Company’s expenses in the amount of 20% of the amount of deposits + payouts, but not less than 100 CAD.
Examples of prohibited actions are depositing in order to receive/earn bonuses in VegaWallet/Ecopayz payment systems, and upgrading statuses in Skrill/Neteller systems.
The Company reserves the right to apply the above restrictions and sanctions at its own discretion, in accordance with the general Terms and Conditions.
10.9. If a customer claims that he has made a deposit by mistake or that he has deposited the wrong amount and requests a refund, we reserve the right to withhold a fee of 10% from the refund amount or decline the refund request, considering that the customer is using the Company’s services to obtain benefits from the partners of the Company.
10.10. Activation of subsequent promo codes requires at least one deposit to be made between them.
11. OTHER PROHIBITED ACTIVITIES
11.1. You must not use any abusive or aggressive language or images; swear, threaten, harass, or abuse others, including other users, or behave in this manner towards the Company staff that operate or support the Website.
11.2. You shall not corrupt or flood the Website with information causing the Website to malfunction, nor shall you take any actions that may affect the functioning of the Website in any way, for example (but not limited to) releasing or propagating viruses, worms, logic bombs or any similar actions. Any multiple submissions or “spam” are strictly prohibited. You must not interfere or tamper with, remove, or otherwise alter in any way any information available on the Website.
11.3. You shall use the Website for personal entertainment only and you are not allowed to reproduce the Website or any it’s part in any form whatsoever without first obtaining our express consent.
11.4. You must not attempt to gain unauthorized access to the Website, the servers where the Website is stored or any server, computer, or database connected to the Website. You must not attack the Website via a denial-of-service attack or any similar type of attack. In case when this provision is breached we will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such breach your right to use the Website will cease immediately.
11.5. We will not be liable for any loss or damage caused by a denial-of-service attack, viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material that you suffer as a result of using the Website or downloading any material posted on the Website, or on any website linked to the Website.
11.6. It is prohibited to sell or transfer accounts between players, deliberately lose chips, or place bets to transfer chips to another player. An intentional loss of chips and sports bets occurs when you decide to lose a game/bet in order to transfer money to another user.
11.7. The Company reserves the right to inspect and audit bets made by players. If any fraudulent actions or those aimed to benefit from the Website’s vulnerabilities are revealed during an inspection, the Company may decide to restrict access to the sports betting section as well as temporarily or permanently block the user’s account. The decision regarding payouts in such cases is at the Company’s discretion.
11.8. Any user who places high-value wagers (exceeding 5 CAD) with the sole or primary purpose of rapidly increasing their bonus balance, and subsequently reduces their wager size by more than 50% without a corresponding and reasonable reduction in their balance, shall be deemed to be engaging in irregular, artificial, or abusive betting patterns.
In such cases, the Company reserves the right to apply the actions outlined below.
Exclude You from the current promo campaigns.
Disable Your access to bonuses and gifts.
Cancel all active bonuses and reset Your bonus balance to zero.
Block Your Account.
Cancel all Your previous bets and winnings.
Terminate Your real money balance.
Terminate Your Account.
Each instance will be reviewed individually and appropriate measures will be taken at the Company’s sole discretion. Such type of betting behavior is strictly discouraged.
11.9. It is prohibited to place repeated sports bets on the exact outcome of an event, results of an event that are close in value, or on a combination of the same results of an event, from one or different users’ accounts in which the number of bets made, including using bonus funds, exceeds the maximum bet value set for one outcome of the event on which the bet was made.
In case of suspending such bets, the Company reserves the right to investigate the user’s activity and, if the fact of placing such bets is revealed, to cancel all repeated bets, except for the first one.
12. DURATION AND TERMINATION
12.1. Until you have received a confirmation from us stating that we have closed Your Account, you shall remain responsible for any activity on Your Account between the time when you send us an email and the time when Your Account is terminated by the Company.
12.2. The Company reserves the right to collect fees, surcharges, or costs incurred before you cancel Your Account. In the event that Your Account is terminated, suspended, or cancelled, no refund will be granted, no other credits (e.g. bonuses, comp points, etc.) will be credited to you or converted to cash or another form of reimbursement, and you will have no further access to Your Account.
12.3. Upon the termination of Your Account subject to any rights or obligations which have accrued prior to termination, neither party shall have any further obligation to the other under this Term.
12.4 The Company may block or\and terminate Your Account (including your username and password) immediately without notice:
12.4.1. We reserve the right to suspend or terminate your account at any time, with or without notice, if we suspect that your account has been compromised or is being used in breach of our Terms of Service.
12.4.2. If Your Account is associated in any way with any existing account that has been terminated.
12.4.3. If Your Account is associated with, or related to, existing blocked accounts, we may terminate Your Account, irrespective of the nature of this relationship, and the registration details provided on said accounts; or for any other reason we see fit. Save for as otherwise provided herein, on termination any balance in Your Account will be returned to you within a reasonable time of your request, subject always to our right to deduct any amounts owed by you to us.
12.4.4. If you attempt to manipulate or ascertain information concerning the software code or are involved in collusion.
12.4.5. If you tamper or attempt to tamper with the software in any way.
12.4.6. If you are committing any offense eg by attempting to access the Website from a jurisdiction where playing the games is illegal.
12.4.7. If you publish any actual or potentially defamatory, offensive, racist, harmful, or obscene language or material.
12.5. If Your Account remains inactive for a continuous period of 6 (six) months or more, We may classify the Account as inactive and suspend it for security and regulatory reasons.
Such suspension does not affect Your ownership of the remaining balance on the Account.
12.6. In the event of account suspension or closure due to inactivity, We will notify You electronically using the contact details provided. Unless the account is closed in accordance with paragraph 10 (Collusion, Cheating, Fraud, and Criminal Activity) or paragraph 17 (Breach of the Terms), any remaining balance shall be fully refundable to the Player upon request at any time, regardless of the inactivity period.
If We are unable to contact You, the funds may be held until a valid withdrawal request is received or transferred in accordance with applicable regulatory requirements.
13. ALTERATION OF THE WEBSITE
13.1. We may, in our absolute discretion, alter or amend any service offered via the Website at any time for the purpose of maintaining the Website.
14. IT FAILURE
14.1. Whenever unexpected system errors, bugs, or problems occur in the software or hardware we use to operate the Website, we will take immediate steps to fix the problem. We do not accept any liability for IT failures that are caused by your equipment used to access the Website or errors related to your internet service provider.
15. ERRORS OR OMISSIONS
15.1. A number of circumstances may arise where a bet is accepted or a payment is made with errors from the Company’s side (for example, we misstate any terms of gaming wager to you as a result of an obvious error or data input error or as a result of a computer malfunction, as well as an error can be made by us as to the number of winnings/returns that are paid to you as a result of manual or automated input error).
15.2. The Company reserves the right to refuse, restrict, cancel, or limit any bet.
15.3. If you are incorrectly awarded any winnings as a result of any human error or any bug, defect, or error in the software, or the failure of the relevant game product or the software to operate in accordance with the rules of the relevant game (“Errors”), then the Company will not be liable to pay you any such winnings and shall immediately inform the Company of the error and you agree to refund any such winnings that may have been paid to you as a result of such error or mistake.
15.4. Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss including loss of winnings that results from any Error by us or an error by you.
15.5. The Company and its respective licensees, distributors, parents, subsidiaries, affiliates, and all of their officers directors, and employees will not be liable for any loss or damages which may be caused by the interception or misuse of any information transmitted over the Internet.
16. EXCLUSION OF OUR LIABILITY
16.1. You agree that you are free to choose whether to use the services on the Website and do so at your sole option, discretion, and risk.
16.2. We will provide the Website with reasonable skill and care and substantially as described in the Terms. We do not make any other promises or warranties regarding the Website or the products offered via the Website and hereby exclude (to the full extent permitted by the law) all implied warranties in this respect.
16.3. The Company shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage, including but not limited to the loss of data, profits, business, opportunities, goodwill, or reputation as well as business interruption or any losses which are not currently foreseeable by us arising from or in any way connected with your use, of any link contained on the Website. The Company is not responsible for the content contained on any Internet site linked from to the Website or via the services.
16.4. The Company does not provide any kind of documentation as a proof of a player’s source of income.
17. BREACH OF THE TERMS
17.1. You will be required to fully cover any claims, liabilities, costs, or expenses (including legal fees) and any other charges that may arise as a result of a violation of the Terms by you.
17.2. You agree to fully indemnify, defend, and hold the Company, its white label partners and their respective companies and their respective officers, directors, and employees harmless immediately on demand from and against all claims, demands liabilities, damages, losses, costs, and expenses, including legal fees and any other charges whatsoever, howsoever caused, that may arise as a result:
17.2.1. Of any breach of the Terms by you.
17.2.2. Violation by you of any law or the rights of any third party.
17.2.3. Use by you of the services or use by any other person accessing the services using your user identification, whether or not with your authorization.
17.2.4. Acceptance of any winnings.
17.3. In cases when you are in a major violation of the Terms, we reserve the right but are not required to:
17.3.1. Provide you with the notice (using Your Contact Details) that you are in violation of the Terms requiring you to stop the continuation of the violation.
17.3.2. Suspend Your Account, making you unable to place bets or play games on the Website.
17.3.3. Close Your Account with or without prior notice from us.
17.3.4. Withdraw from Your Account the amount of any pay-outs, bonuses, or winnings which you have acquired as a result of any major violation;
17.4. We have the right to disable your username and password if you fail to comply with any of the provisions of the Terms.
18. INTELLECTUAL PROPERTY RIGHTS
18.1. The contents of the Website are subject to copyright and other proprietary rights either owned by the Company or used under the license from third-party right owners. All downloadable or printable material contained on the Website may be downloaded to a single personal computer only and may be printed solely for personal and non-commercial use.
18.2. Under no circumstances shall the use of the Website grant any user any part of intellectual property rights (e.g. copyright, know-how, or trademarks) owned by the Company or by any third party whatsoever.
18.3. Any use or reproduction of any trade names, trademarks, logos, or other creative material appearing on this website is prohibited.
18.4. You will be solely liable for any damage, costs, or expenses arising out of or in connection with the commission of any prohibited activities. You shall notify the Company immediately upon becoming aware of the commission by any person of any of the prohibited activities and shall provide the Company with reasonable assistance with any investigations it may conduct in light of the information provided by you in this respect.
19. YOUR PERSONAL INFORMATION
19.1. We are required to comply with data protection requirements in the way the Company uses any personal information collected during your visit to the Website. We therefore take our obligations in relation to the way we use your personal information very seriously. The Company shall handle all personal information provided by you strictly in accordance with the Privacy Policy.
19.2. By providing us with the information you agree with our right to process your personal information for the purposes described in the Terms or purposes of Website administration or compliance with the legal or regulatory obligation.
19.3. It is the Company’s policy to not disclose any personal information to anyone except to the employees that need access to your data to provide you with the service.
19.4. We will retain copies of all your communications with us (including copies of any emails) in order to maintain accurate records of the information that we have received from you.
20. USE OF COOKIES ON THE WEBSITE
20.1. The Company uses ‘cookies’ in order to provide certain functionality of the Website. A cookie is a small text file that is placed on your computer when you access the Website, which allows us to recognize you when you come back to the Website. More information about deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting our cookies or disabling cookies you may not be able to access certain areas or use certain features of the Website.
21. COMPLAINTS AND NOTICES
21.1. If you wish to make a complaint regarding the Website, as a first step you should as soon as reasonably practicable contact Support Service about your complaint.
21.2. In the event of any dispute, you agree that the records of the server shall act as the final authority in determining the outcome of any claim.
21.3. You acknowledge that our random number generator will determine the outcome of the games played on the Website and you accept the outcomes of all such games. If there is any discrepancy between the gaming results on your computer and the results on our server, the results on our server shall be final and binding. If there is any discrepancy between your on-screen display and the balance in Your Account, the balance held on the Company’s server is deemed to be the balance in Your Account and this determination shall be final and binding. You will forfeit any amounts shown to be in Your Account that result from human error or technical default.
21.4. Self-exclusion requests can only be processed for registered and verified accounts. Any requests received from individuals who are not yet registered, or who have not completed the verification (KYC) procedure, cannot be actioned. Should such an individual subsequently register, it is the responsibility of the individual to activate self-exclusion or responsible gambling tools upon account creation. The Company bears no liability for any activity on accounts created after an unverified exclusion request submitted prior to registration or verification.
22. INTERPRETATION
22.1. The original text of the Terms is written in English and any interpretation of them will be based on the original English text. If the Terms or any documents or notices related to them are translated into any other language, the English version will prevail.
23. TRANSFER OF RIGHTS AND OBLIGATIONS
23.1. We reserve the right to transfer, assign, and sublicense or pledge the Terms, in whole or in part, to any person (without your consent), provided that any such assignment will be on the same terms or terms that are no less advantageous to you.
24. EVENTS OUTSIDE OUR CONTROL
24.1. The Company will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under the Terms that is caused by events outside our reasonable control, including, without limitation, acts of God, war, civil commotion, interruption in public communications networks or services, industrial dispute or DDOS-attacks and similar Internet attacks that may have an adverse effect (“Force Majeure”).
24.2. Our performance is deemed to be suspended for the period the Force Majeure event continues and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure event to a close or to find a solution by which the Company obligations may be performed despite the Force Majeure event.
25. WAIVER
25.1. If we fail to insist upon the strict performance of any of your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
25.2. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of the provisions of the Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the above.
26. SEVERABILITY
26.1. If any of the Terms are determined to be invalid, unlawful, or unenforceable to any extent, such term, condition, or provision will to that extent be severed from the remaining terms, conditions, and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, our original intent.
27. GOVERNING LAW
27.1. The Terms shall be governed by and interpreted in accordance with the laws of Costa Rica and you irrevocably submit, for the benefit of the Company, to the exclusive jurisdiction of the courts of Costa Rica to settle any disputes (including claims for set-off and counterclaims) which may arise in connection with the creation, validity, effect, interpretation or performance of, or the legal relationships established by the Terms or otherwise arising in connection with the Terms.
28. LINKS
28.1. The Website may contain links to other websites which are also outside the Company’s control and are not covered by the Terms. The Company will not be liable for the content of any third-party websites or the actions or omissions of their proprietors nor for the contents of third-party advertisements and sponsorship on those websites. The hyperlinks to other websites are provided for information purposes only. You use any such links at your own risk.
29. MULTICURRENCY
29.1 After registration, a player is allowed to have several wallets in different currencies. To add and change currency wallets, you need to click on the button next to the balance section in the top panel of the site.
29.2 When a game is launched for the first time, a player is offered to choose an in-game currency. The selected currency will be saved, but it can be changed at any time in the upper right corner of the game menu.
29.3 Wallet currency and in-game currency may differ.
29.4 Transferring funds between wallets is not possible.
29.5 Currency conversion takes place in real-time for each individual bet according to data from xe.com, which updates every 10 minutes.
29.6 When you receive gifts, they are attached to the wallet currency in which they have been activated, and you can access them only from that particular wallet.
29.7 Registration gifts are issued in the currency selected by a player during registration.
29.8 Cash bonuses can be used in a wallet with any currency, either chosen during registration or newly added before the bonus has been activated.
29.9 Free spins are credited in the current in-game currency, and will be available in the game only in this specific currency.
For example, if the currency of your wallet is CAD, you have chosen the currency EUR for the game and received a free spins offer in e-mail; this offer will be available in EUR. You can activate this offer only in the CAD wallet and bet only in the in-game currency which is EUR.
29.10 A player receives Rebate in the currency of the wallet. If a player has played different games with different wallets in various currencies for a certain period of time, then Rebate will be credited to each of the wallets for the period played in the currency of this wallet.
29.11 If you participate in tournaments, the points received for the playing from different wallets will be summed up. The bonus rewards for winning tournaments, contests, and other promotional activities are credited to the account in the currency of the wallet with the highest sum of bets.
29.12 Requirements for the sum of bets placed to increase the player’s status are calculated in CAD and converted into the wallet currency according to the current exchange rate. In order to achieve the status, the sum of bets made from all wallets will be taken into account.
29.13 The bonus rewards you win in lotteries will be credited to the account in the currency of the wallet with the highest sum of deposits.
29.14 In the case of using a multicurrency option to abuse the Company’s bonus programs, the Company reserves the right to block player’s account. The Company has the right to make a final decision in regards to withdrawing player’s funds.
29.15 A multicurrency option is available for gaming purposes only. Using this option for currency trading and currency speculation is strictly prohibited. If a user was suspended in currency exchange for non-gaming purposes, the Company reserves the right to confiscate funds and/or block the player’s account.
29.16 In case a player utilises various wallet currencies alongside the in-game currency, during the process of placing bets, rounding takes place using the wallet currency. This rounding involves rounding up to the nearest smallest value of the currency’s fractional unit. Conversely, when receiving winnings, the rounding is done in the opposite direction, rounding down.
30. DATA PROTECTION POLICY
This Policy contains provisions applicable to this website of the Company.
Personal data subjects are visitors of this website and/or persons who use the functionality of this website (hereinafter referred to as “Users” or “you”).
«The Company» and «the User» are together referred to as «Parties», and «the Party» when being mentioned separately.
This Policy explains how we use and protect any personal data we collect about this website`s users.
We comply with the principles established by the General Data Protection Regulation (Regulation (EU) 2016/679), namely, personal data are:
Processed legally, honestly and “transparently” by us.
Collected for certain, explicit and legitimate purposes and are not processed further in a way that is incompatible with these purposes (“purposes limitation”).
Adequate, appropriate and limited to what is necessary for the purposes for which they are processed (“data minimization”).
Accurate and, if necessary, updated; every reasonable step should be taken to ensure that personal data which were inaccurate, taking into account the purposes for which they were processed, were erased or corrected without delay (“accuracy”).
Stored in a form that allows identification of users no longer than it is necessary for the purposes for which personal data are processed; (“limitation of storage”).
Processed in a way that provides proper protection of personal data, including protection from unauthorized or illegal processing, as well as from accidental loss, destruction or damage using appropriate technical or organizational measures (“integrity and confidentiality”).
Personal data which are collected and processed by the Company in respect to users: name, surname, patronymic, address of residence and contact information, valid e-mail address, place of residence, relevant payment information, login (username). The Company for the purpose of identifying the user`s personality has the right to request a scan-copy of their passport. All data which are provided by you must be correct and valid. You are solely responsible for the accuracy, completeness, and correctness of the data which you provide.
How we will use your personal information. We use your personal data to identify the user`s identity when registering on our website, and to identify you for the correctness of making payments from the user to the Company and from the Company to the user. We use your payment details (such as the name of the cardholder, the credit card number and the expiration date of the card) for the purpose of providing you with services on our website.
We use your personal data for such main purposes: to provide you with our services; to maintain your Account and records; to communicate with you in the frame of the provision of our services; to provide answers to your questions and comments; to monitor the dynamics and levels of use of our website and the quality of our services; to determine the interest in our services; to improve the quality of our services and our website; to notify you about our special offers and services that may be interesting for you; to determine your experience on our website; to transfer you the winnings (if there are appropriate grounds for such an action); to receive information from you, including by conducting surveys; for the resolution of disputes; for charging fees (if there are appropriate grounds); to eliminate problems and errors on our website; to prevent potentially prohibited or illegal activities; to ensure compliance with the our Terms&Conditions and all our Policies placed on this website.
Disclosure of your personal data. Your personal data may be disclosed (transferred) by the Company to any of our affiliated companies or any business partners (regardless of their territorial location) for the purposes described above in this Policy. We guarantee that such companies are aware of the correctness of personal data processing according to the General Data Protection Regulation (Regulation (EU) 2016/679), and comply with the provisions of this regulatory enactment.
We and the above-mentioned companies may from time to time involve third parties in the processing of your personal data for the purposes indicated above, provided that such processing will be governed by contractual arrangements in the form prescribed by law. Your personal data may also be disclosed to the appropriate governmental, regulatory,, or executive body in case it is prescribed or permitted by law.
30.1. Rights and obligations of the parties
30.1.1. The User’s rights
To ask the Company for correction or erasure of the User’s personal data or to provide the Company with an objection for such a processing.
To provide the User’s personal data being incomplete to the Company (subject to the provision of an additional statement explaining the reasons).
To set the data processing restriction if one of the following conditions is met:
1) The accuracy of personal data is being disputed by you during a period that allows the Company to verify the accuracy of your personal data.
2) Processing is illegal, and you oppose the erasure of personal data and instead requires the restriction of their use.
3) The Company no longer needs your personal data for processing purposes, but they are required by you to establish, implement or protect your legal requirements.
4) You objected to the processing of your personal data before checking the legal grounds for processing such data by the Company.
To request and receive personal data about you (that were provided by you to the Company) in a structured, commonly used and machine-readable format (by forming the corresponding request) and to transfer this data to another controller without any interference from the Company.
To be informed whether the Company stores information about you.
To request from the Company the exact purpose (s) of processing your personal data and information about categories of your personal data that are being processed by the Company.
To request access to your personal data which the Company stores.
To request the estimated period during which your personal data will be stored by the Company, and if it is not possible, the criteria according to which the period of storage of such data is determined.
To file the objection with the Office of the Commissioner for Personal Data Protection of Costa Rica if you believe that the Company has violated the applicable data protection legislation against you.
30.1.2. The User’s obligations
To provide your accurate and true personal data in full volume, in accordance with the Terms&Conditions placed on this website and this Policy.
To provide the Company promptly with your updated personal data by means specified in the “Access, correction, erasure and deletion of data” section of this Policy, if any of your personal data were changed.
To notify the Company promptly about the fact of an unauthorized receipt of your personal data by a third party if you became aware of such a fact.
To notify the Company about any disagreements with any of the purposes of data processing or if you wish the Company to terminate the processing of your personal data via sending a corresponding message.
The User is fully aware that sending a notice of disagreement with any of the purposes of personal data processing and/ or of intention to stop the processing of his personal data being made by the Company shall be the legal ground for the termination of any relationships between the Parties within the Terms&Conditions placed on this website.
You are solely responsible for the veracity, accuracy, and timeliness of your personal data being provided to the Company.
30.1.3. The Company’s rights
To terminate any and all contractual relationships (stipulated by the Terms&Conditions posted on the Company’s website) with you in case of non-provision of your consent to the Company for processing of your personal data for the purposes specified in this Policy.
To amend this Policy unilaterally without receiving any prior approval for such amendments from you.
30.1.4. The Company’s obligations
The Company is obliged to report any correction or erasure of personal data, or restriction of the processing of the User’s personal data to every third party to whom the User’s personal data have been disclosed by the Company for any of data processing purposes established by this Policy, unless this proves impossible or involves a disproportionate effort for the Company.
To inform you about the recipients of your personal data (third parties), if a relevant request has been received from you.
To provide you with your personal data (being stored by the Company) in a structured, commonly used and machine-readable format if a relevant request has been filed by you.
To notify the supervisory authority about a User’s personal data breach not later than in 72 hours after becoming aware of such a fact. Where the notification to the supervisory authority is not made within 72 hours, it shall be accompanied by reasons for the delay.
To notify immediately the User about the fact of his/her personal data breach if such a breach is likely to result in a high risk to the rights and freedoms of the User.
The parties also have all rights and obligations provided by the General Data Protection Regulation.
The time period of storing your personal data by the Company extends for the entire period of the duration of relationships between the parties provided by the Terms&Conditions placed on the Company’s website as well as for the next three years after the termination of the Parties’ relationships (to resolve possible disputable issues).
30.2. Legal protection
The Сompany must comply with the Law on the Processing of Personal Data (Protection of the Individual), no. 138(I)/2001 dated November 23, 2001, as amended; with General Information Protection Regulation (Regulation (EU) 2016/679) and Electronic Communications Privacy Directive (Directive 2002/58 / EC) as amended by Directive 2009/136 / EC applied to EU residents only.
30.3. Access to, correction, erasure, and deletion of data
If you wish to view any personal data that we store about you or if you want to make any changes to your personal data or delete them; or if you wish to receive information on how your personal data are used by the Company, how we ensure the confidentiality of your personal data, you can submit a request. You must submit such a request to the Company in writing. The request must contain your name, address, and description of the information that you wish to receive, correct, or delete. The request can be submitted by you via e-mail [email protected].
In order to maintain confidentiality, when submitting the request, you also need to submit a confirmation of your identity. For this purpose, you need to attach a copy of your passport to a request.
We reserve the right to charge reasonable fees for duplicate requests, requests for additional copies of the same data and/or requests which are considered obviously unreasonable or excessive. We can also refuse to provide answers on requests which we consider to be obviously unreasonable or excessive.
30.4. Cookies, tags, and other identifiers (“Cookies”)
Cookies are text files placed on your computer or mobile device to collect standard internet log information and User’s behavior information. Our website creates Cookies for each session when you visit it. We use Cookies:
To ensure that any selections you make on our website are adequately recorded.
For analysis of the traffic on our website, so as to allow us to make suitable improvements.
Please be aware that it is not possible to use this website without Cookies. If additional information about the Company’s use of Cookies is required, please get in touch with us.
31. LOYALTY PROGRAM
Introduction The Loyalty Program is designed to reward players for their activity on the platform by offering exclusive benefits, bonuses, and privileges. By participating in the Loyalty Program, players can progress through status levels and enjoy increasing rewards, such as rebates, reload bonuses, and other perks tailored to enhance their gaming experience.
31.1 Status Levels and Benefits The Loyalty Program includes the following status levels, each with its unique benefits: * Novice: * Bronze: * Silver: * Gold I-IV: * Platinum I-VI: * Diamond I-VI: * Ultimate: Progression through these levels is determined by total bet sums, as outlined in Section 9. A full table of required bets to unlock each level can be found on the Statuses page. The contribution percentage of each game into progression can be found in the Contributions Page.
31.2 Rebate Bonuses Rebate bonuses are cashback rewards calculated based on the player’s gaming activity: * Calculation: Players earn up to 5% cashback of the house edge based on RTP (Return to Player). The house edge is a theoretical edge and can change according to the operations’ sole discretion as it can also vary based on each game. It can range from 0.5% to 3% of the RTP. For clarifications, consult our support team and the Contributions Page.
* Claiming Rebates: Rebates accumulate during gameplay and may be claimed daily or at any time for Bronze status and higher. * Restrictions: Rebates are awarded only to active accounts. If not claimed within 72h after granted, rebates may be excluded from the player’s account.
31.3 Reload Bonuses
Reload bonuses are credited to players based on their gaming activity, with increasing benefits at higher status levels:
Daily Reload: Calculated based on daily wager volume.
Claiming: Reload bonuses are issued in daily instalments and communicated via email. Players are responsible for checking their email (including spam folders) to claim bonuses.
No Wagering Requirements: Reload bonuses are not subject to deposit or wagering requirements.
Restrictions: Reloads are awarded only to active accounts. If not claimed within 24h after granted, reloads may be excluded from the player’s account.
Players who deposit and withdraw using cryptocurrency payment methods are eligible for higher Daily Reload Bonuses.
31.4 Bonus Claiming Rules To ensure fair play, the following rules apply when claiming Loyalty Program bonuses:
Eligibility: Only accounts verified as per Section 6 are eligible for bonuses.
Non-Transferability: Bonuses are non-transferable and must be used within the player’s account.
Compliance: Players must comply with general bonus terms outlined in Section 8, including restrictions on duplicate accounts and abuse.
Expiration: Bonuses must be claimed within the specified timeframe communicated upon issuance. Expired bonuses cannot be reinstated. Failure to adhere to these rules may result in forfeiture of bonuses or account suspension, as per Section 10.
31.5 Contribution Page For detailed information on what is the percentage of contribution each game provides on our loyalty program, check the Contributions Page. The games and contributions can vary at any time and the Contributions Page serve solely as a reference, being the final decision on the contribution of any game to our loyalty program entirely up to the operation and it can change at any given time based on antifraud assessments.
31.6 Our Casino’s Rights and Abuse Prevention Policy
Our casino holds the right to review transaction histories and logs for any reason and at any time. If the casino administration identifies that a player is employing methods designed solely to achieve a positive outcome by manipulating the logic of the loyalty program, the following actions may be taken: the player may be excluded from the loyalty program, bonus may be canceled, and winnings derived from the bonus that have been converted into real money will be flushed. The account may also be permanently blocked. Below are some known examples of behavior we consider unacceptable:
In sports betting and live games, the player places one or more additional bets on outcomes opposite to their initial bet.
Betting on opposite outcomes (totals, handicaps or other)
A player betting on sports events and choosing outcomes that represent underestimated winning expectations will be suspected of using systems that provide an advantage.
A player placing multiple different bets on sports events, each with high winning expectations and minimal risk of losing their balance.
A player engaging in bets on risk-controlled games with odds below 1.60 or games with a calculated RTP of 98% or higher, with the goal of increasing turnover and gaining loyalty program benefits.
A player exploiting technical features of games to increase turnover.
We reserve the right to amend, edit or supplement the terms and conditions of the loyalty program at any time. It is the player’s responsibility to periodically review the terms and conditions.
32. BONUS MONEY – INTRODUCTION
You may be rewarded with bonuses or bonus money upon registration or as an existing player at our Casino. You may decline receiving all or any individual bonus at our Casino at any time by contacting the customer service center (email [email protected]), writing to our online chat, or independently via the player profile interface. It is important that you understand the terms of each bonus in which you participate. This section contains the general terms and conditions for using bonuses at our Casino. In addition, each bonus may also have associated terms and conditions that will be provided to you at the time the bonus offer is accepted.
32.1 Bonuses – Additions
All bonuses are based on the following rules. When you receive a bonus:
32.1.1 The bonus amount is added to your Bonus Balance and is kept separate from your Cash Balance.
32.1.2 When you place a bet, it is deducted from your Cash Balance. In cases where there are insufficient funds in your Cash Balance, the bet is deducted from your Bonus Balance.
32.1.3 All winnings are credited to your Bonus Balance and cannot be withdrawn until the bonus wagering requirements are met. The bonus itself also cannot be withdrawn until wagering is completed. In some cases, the bonus is “non-withdrawable” (sticky), meaning it cannot be withdrawn even after wagering is complete.
32.1.4 Once the bonus wagering is completed, the amount of funds on your Bonus Balance linked to the active bonus is transferred to your Cash Balance and can be withdrawn at any time.
32.1.5 Not all bets count towards bonus wagering, for example, low-risk roulette bets. See below for more detailed information.
32.1.6 Please ensure that you have carefully read all terms and conditions associated with the bonuses.
32.1.7 Only one bonus may be active within the framework of a single special event unless our Casino has approved otherwise. Only one bonus can be active on your account at any given time.
32.1.8 If your account balance falls below 0.2 CAD (or the equivalent in another currency) while an active bonus is present, the remaining amount is automatically transferred to the real balance. In this case, the bonus is cancelled and cannot be reinstated. The bonus is not cancelled if there are active sports bets.
32.2 Your Cash and Bonus Balances
32.2.1 A bonus should be treated as a «free bet»; the bonus cannot be treated as a cash equivalent. No monetary alternative, substitution, or transfer is permitted for any bonus, except as described in these rules.
32.2.2 You cannot withdraw funds from the Bonus Balance. When you deposit your personal funds, they will be added to your «Cash Balance». You may withdraw any amounts from your Cash Balance, but in doing so, you will forfeit the remaining amount on your Bonus Balance. Important note: by creating a withdrawal request, you automatically cancel all activated bonuses (both «active» and «pending»). Even if your withdrawal request is rejected for any reason (e.g., fraud check), the Bonus Balance will not be restored!
32.3 Betting and Withdrawal with an Active Bonus
32.3.1 The cash funds you deposited will be used first for placing bets. Only if you have no further funds in your cash account will subsequent bets be deducted from the Bonus Balance. All winnings received while a bonus is active will be credited to the Bonus Balance and can only be withdrawn upon meeting the bonus wagering requirements.
32.3.2 Please note that by accepting bonuses from the casino and obtaining winnings from bonuses exceeding five thousand dollars, we reserve the right to limit such a request to a maximum of five thousand dollars within any 7-day period.
32.3.3 All withdrawals depend on the fulfillment of the rules described above and the presentation of all necessary documents confirming identity.
32.3.4 When bonus wagering is completed, the amount of funds on your Bonus Balance linked to the active bonus will be transferred to your Cash Balance and can be withdrawn at any time.
32.3.5 Please note that if you wish to withdraw funds before the active bonus wagering is completed, you will lose all bonuses and bonus winnings.
32.3.6 Also, take into account that if your Bonus Balance reaches «zero» (0) for any reason, the active bonus ceases to be valid and is no longer subject to wagering requirements.
32.3.7 If, after placing a bet, no winnings are received from that bet and the current bonus balance becomes zero, the bonus is automatically cancelled. All winnings from bets that did not settle and were made from the balance of the cancelled bonus will be lost, including sports bets.
32.4 Bonus Types
32.4.1 Bonuses come in two forms: withdrawable and non-withdrawable. Withdrawable bonuses are those bonuses and bonus winnings that will be transferred to your Cash Balance immediately after wagering is completed. Non-withdrawable (sticky) bonuses are bonuses where the bonus amount itself will not be added to the Cash Balance (though the winnings amount will be) after bonus wagering is completed.
32.5 Bonus Wagering
32.5.1 Bonus wagering refers to the total amount of bets you must place before the bonus and bonus winnings are transferred to your Cash Balance. Bonus wagering will be specified in the rules for each specific bonus and will be presented as a multiplier of the bonus size or the sum of the bonus and the Deposit made. Not all bets will be counted towards wagering. Bets on Blackjack, Roulettes, Arcade games (Heads or Better, Dice Twister, etc.), Video Pokers (Jacks or Better, Aces and Faces, etc.), Baccarat, Casino Hold’em, 2 Ways Royal, Craps, and Sic Bo contribute 5% towards wagering. All other slot games contribute 100%. These values may change from time to time, so please consult with support in each case to find out the current bet contribution values for a specific game.
32.5.2 The percentage of the bet (contribution) that counts towards bonus wagering for different games may vary across different bonuses, but this will be specified in the rules for the specific bonus. Please read the rules for each bonus carefully.
32.5.3 When wagering a bonus, bets in Evolution Gaming roulettes are accepted taking into account the coverage of the betting field (bet coverage) in the following ratio:
bet coverage from 0% to 5% of the field – 100% wagering contribution;
bet coverage from 5% to 10% of the field – 95% wagering contribution;
bet coverage from 10% to 15% of the field – 75% wagering contribution;
bet coverage from 15% to 20% of the field – 50% wagering contribution;
bet coverage from 20% to 40% of the field – 20% wagering contribution;
bet coverage from 40% to 50% of the field – 10% wagering contribution;
bet coverage of more than 50% of the field – 0% wagering contribution.
32.5.4 Partial and full refunds of bets on sports events are not counted towards bonus wagering in full. If a bet was placed on a sports or other event that concludes after the bonus expiration date, the winnings from this bet:
a) will be credited to the real balance if the bonus under which the bet was made has been fully wagered;
b) will not be credited to the real and/or bonus balance if the bonus under which the bet was made was cancelled for any possible reason.
32.5.5 For sports bets, the rule regarding a maximum wagering contribution of 20% of the bonus amount available at the time of activation does not apply. This means that for sports betting, the maximum wagering contribution amount is limited only by the maximum available bet size specified in the bonus wagering rules.
32.5.6 A sports bet is not counted if its size exceeds the sum of the real balance and the bonus currently being wagered.
32.5.7 Bets on sports events that have been refunded do not count towards bonus wagering.
32.5.8 For bets on FIFA, FifaVolta, eBaseball, eCricket, eTennis, eRocket League, eBasketball, eSoccer, eStreetball, and NBA2k, the bet amount without a multiplier counts towards bonus wagering. Wagering on these listed sports will be equivalent to casino wagering. eHorseRacing, HorseRacing, eShooter, Basketball 3×3, eFighting, Blitz Basketball, and FIFA Penalty do not count towards wagering.
32.6 Multiple Bonuses on One Account
Bonuses are applied on a queue basis. If an earlier bonus is «wagered» or «cancelled» (see the classification and meaning of bonus statuses below), then the next bonus will become “active”.
There are four stages (statuses) in total for each bonus:
32.6.1 Active – the bonus you are currently using, but for which wagering has not yet been completed. As long as you have an active bonus, you cannot withdraw bonus funds and/or any winnings.
32.6.2 Pending – a second or subsequent bonus on your account that has not yet started. A pending bonus cannot be withdrawn.
32.6.3 Wagered – a bonus for which the wagering conditions have been met. The amount of funds on your Bonus Balance linked to the active bonus will be transferred to your Cash Balance and can be withdrawn at any time.
32.6.4 Cancelled – an active or pending bonus may be cancelled and removed from your bonus balance if: a) You did not meet the wagering conditions; b) You decided to withdraw funds before wagering was completed; or c) You violated these terms and conditions.
32.7 Bonus Abuse
Our Casino reserves the right to review transaction history and logs for any reason and at any time. If the casino administration determines that a player is abusing bonuses or other promotions with the sole purpose of obtaining a positive result using known methods for safe bonus wagering, such a player will be immediately stripped of current real and bonus funds and may be blocked for bonus abuse. This may also include:
32.7.1 Casino:
A player placing bets with bonus money to accumulate in-game value with the intention of losing bonus funds, and subsequently collecting the accumulated value during real money play;
A player using strategies aimed at exploiting any software errors or failures;
A player delaying game rounds in any game, including free spins and bonuses, to a later time when there are no wagering requirements;
A player placing large bets on a table, for example in Blackjack, and then returning to the game after meeting the bonus wagering requirements.
32.7.2 Sports:
In the event that, while wagering a bonus in sports betting, a player additionally places one or several bets on outcomes that are opposite in meaning to the first bet, the company reserves the right to inspect and audit the bets placed by the player, recalculate the bonus wagering, or cancel the bonus.
Here are several known examples that we consider unacceptable when wagering bonuses in sports betting:
bets on opposing participants in a match, race, or event;
bets on opposing totals, handicaps, or results;
bets on opposing outcomes of the same event;
as well as other similar variations not described above.
32.8 Promo Codes
The Company has the right to provide players with “Promo Codes” (specifically created unique alphanumeric codes) to receive bonuses when using the Site.
32.8.1 Upon account registration, the user is given the opportunity to activate the first promo code without making a deposit.
32.8.2 Activation of the second and subsequent promo codes is possible only provided that a deposit/deposits are made between them.
32.8.3 Users are prohibited from abusing promo codes by making multiple minimum deposits. The Company will actively monitor player activity and may take appropriate measures, such as cancelling bonuses or blocking the account.
32.8.4 The Company reserves the right to change the terms of use for promo codes. Players are advised to regularly check the terms to stay informed of the latest updates.
